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Job Role: System Support Analyst
Location: Tallahassee, Florida (ONSITE)
Duration: Long Term Contract
CONTRACTOR QUALIFICATIONS AND EXPERIENCE:
Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:
CONTRACTOR RESPONSIBILITIES:
SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:
1. Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
2. Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department.
3. Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
4. Provide help desk ticket updates through the Department s Cherwell system daily as needed by the Department.
5. Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval.
6. Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor.
7. Conduct state-wide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department.
8. Assist with testing of new features of systems daily as directed by the department.
9. Document business processes for existing and new system features for applications as needed by the Project Manager and Department.
10. Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
Full Time
$71k-90k (estimate)
04/18/2024
06/17/2024
zionclouds.com
Glenview, IL
<25
The job skills required for System Support Analyst include Help Desk, SQL, etc. Having related job skills and expertise will give you an advantage when applying to be a System Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by System Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for System Support Analyst positions, which can be used as a reference in future career path planning. As a System Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Support Analyst. You can explore the career advancement for a System Support Analyst below and select your interested title to get hiring information.